Return Policy
Refund & Return Policy
At Nimble, we want you to love your purchase. If you are not completely satisfied, we’re here to help.
1. Returns
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You may request a return within [7] days of receiving your order.
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To be eligible, items must be unused, in the original packaging, and in the same condition you received them.
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Certain products, including clearance items, personalized goods, and hygiene-sensitive products (e.g., wearables, earphones), are non-returnable for safety reasons.
2. Return Process
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Contact us at Nimble.sa.store@gmail.com with your order number and reason for return.
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Our team will provide return instructions and the appropriate return address.
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Ship the item back using a trackable shipping method. Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
3. Refunds
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Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed to your original payment method within [7] business days.
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Shipping costs are non-refundable unless the return is due to our error.
4. Exchanges
We only replace items if they are defective or damaged.
5. Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact us within [7] days of delivery with photos of the item and packaging so we can resolve the issue promptly.
6. International Orders
For orders shipped internationally, you are responsible for any customs duties, taxes, or import fees that lie outside standard shipping procedures. These charges are non-refundable.
7. Contact Us
If you have any questions about our Refund & Return Policy, please reach out to us at:
📧 Nimble.sa.store@gmail.com
📍 Johannesburg , South Africa