Return Policy
Refund & Return Policy
At Nimble, we want you to love every purchase.
If, for any reason, you’re not completely satisfied, our team is here to make it right.
Quickly, clearly, and with care.
1. Returns
You may request a return within 7 days of receiving your order.
To be eligible, items must be:
-Unused and in their original packaging
-In the same condition you received them
Certain products are non-returnable for hygiene and safety reasons, including:
-Clearance or discounted items
-Personalized or custom goods
-Hygiene-sensitive products (e.g., wearables, earphones)
Please note: A 2.5% restocking fee applies to all approved returns that are not due to defect or damage.
2. Return Process
-Email us at Nimble.sa.store@gmail.com with your order number and reason for return.
-Our team will guide you through the return steps and share the return address.
-Ship the item back using a trackable shipping method.
-Customers are responsible for return shipping costs, unless the return is due to an error on our part or a defective product.
3. Refunds
Once we receive and inspect your return, we’ll notify you of its status.
If approved:
-Your refund will be issued to your original payment method within 7 business days.
-A 2.5% restocking fee (if applicable) will be deducted from your refund amount.
-Shipping fees are non-refundable unless the return is due to our error.
4. Exchanges
We’re happy to replace items if they are defective or damaged.
For exchange requests, please email our support team before returning your item.
5. Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact us within 7 days of delivery.
Include photos of the item and packaging so we can assist promptly and ensure a swift resolution.
6. International Orders
For international orders, please note that customs duties, taxes, or import fees are the responsibility of the customer and are non-refundable.
These charges fall outside our standard shipping process.
7. Contact Us
If you have any questions or need support, we’re here to help:
📧 Nimble.sa.store@gmail.com
📍 Johannesburg, South Africa
Nimble — Seamless experiences, intentional design, and customer care that flows